Shipping & Returns

Shipping Policy

All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 3 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

Will my items arrive together?

We ship out each individual item as soon as they are available. While this improves the speed of delivery, it means that you will not get your entire order at once. If you order multiple items, some items may arrive earlier than the others.

Incorrect or Missing Address Details

We want you to receive your order without any hiccups! Please take care to enter your address correctly including unit number if applicable. Please note that the website may give you suggested addresses when you start to enter your address. These are a guide only, please ensure it is correct or enter it manually.

If your order is returned to us due to an incorrect address, it will cost $15-$30 per item to send it back out to you depending on the size of the item and your location. Uncollected items and refused deliveries also incur this redelivery fee. 

We are not responsible for lost or stolen parcels if you request the parcel to be left unattended if you are not home.

Incorrect Order Details

Please ensure accuracy when placing your order. Although we would love to be able to, we usually cannot change order details once the order has been placed due to our fast processing times. It is required of the customer to make sure their order is correct in regards to the products, including but not limited to; size, colour and quantity of items. The customer is required to cover costs such as return postage or difference in product costs. 

Please note that cancellation requests are not able to be fulfilled. 

Lost In Transit Orders

For missing orders or items lost in transit by Australia Post, please contact us within 50 days of the item being sent. 


Damaged Orders

If you received your order and the parcel is damaged, please take a photo of the parcel and notify us immediately. Do not open it and no not use it. 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us on our contact us page. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question in our contact us page.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.